FAQs
Q: I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?
A: If you see an item on our social media page but do not see it on our website the item is likely out of stock. We understand how frustrating this can be so it is likely your favorite items may restock or be replaced them with a similar style. Be sure to sign up for our newsletter in the pop up or on the bottom of each page where you will receive information on restocks, sales, and new arrivals.
* We restock every Monday
Q: WHERE DO YOU SHIP?
A: We ship worldwide! International shipping roughly takes 3-15 business days in transit. Please note we are not responsible for any delays or fees due to customs. Please contact your local postal service for more information on customs and duties.
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE CANADA/UNITED STATES AND INTERNATIONAL?
FREE SHIPPING in Canada
FREE SHIPPING United States & Australia with orders over $75.
$10.99 shipping rate in Canada, United States & Australia with orders under $75.
FREE SHIPPING international with orders over $100.
$19.99 shipping rate for international purchases under $100.
Q: How do I track my order?
A: Your order will process for 24-72 business hours. Once your order has shipped an email will be sent to you containing tracking information. Additionally please allow 24-72 business hours for your shipment details to updated.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. Make sure to check your SPAM/JUNK mail. If you have any additional questions feel free to contact our support team HERE. One of our Customer Service representatives will be happy to assist you. Please note to check your spam folder as well as your email may have filtered into that folder.
Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?
A: If after contacting the delivery service you still need assistance regarding locating your order feel free to contact us HERE and one of our representatives will be happy to assist you.
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience!
Q: HOW DO I PROCESS A RETURN OR EXCHANGE?
A: Please click HERE for our return or exchange policy.
Q: CAN I USE A GIFT CARD ONLINE?
A: Yes! Gift cards are available online. Once purchased an email will be sent to you on how to redeem our gift card.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
A: Please click HERE for our store policy.